If you would like a gift message adding to your order please email email@example.com with your order number and the message you would like to include. If the order has not been packed yet, we will be happy to add this for you.
Our packages do not reference any product prices or discounts used.
If you need to cancel your order please email us as soon as possible at firstname.lastname@example.org and include your order number. If the order hasn’t been packed yet, we can cancel this for you and issue a refund. Once your order has been packed, we are unable to cancel your order and you will have to return it to us via post.
Ensure your toy is fully charged - many toys are shipped without their batteries charged. Some battery-operated toys have a little paper slip in the battery compartment - you have to remove this before your toy will work. A lot of vibrating toys have travel locks, make sure you read the instructions to your toy to find out how to properly unlock it.
Satisfyer offer a 15 year warranty on all of their toys as standard and this is available by contacting them directly. You will need your confirmation email as proof of purchase.
When you contact them, please tell them that you have checked with Self & More and we instructed you to contact them to claim (this saves you having to post the faulty toy in to us, for us to send on to them and should lead to you getting your replacement quicker).
If your toy has a flared base (flared enough that it will prevent the toy from being sucked inside your bottom) then it should be anal-safe. Always check the packaging, the product page on our site and if in doubt, you can drop us an email to make sure. Check out our guide to safe anal play here.
If your toy does not have a motor and is made from silicone or a hard material it will almost certainly be waterproof. If your toy is battery-powered, it might be waterproof but this varies toy to toy, if it is mains-controlled it will not be waterproof, and submerging it could lead to the toy breaking and possibly injury. Always check the instructions and if in doubt, email us. If a toy is splash-proof you can run it under water to clean it but avoid submerging it completely.
You can reach out any time at email@example.com for questions about orders, returns and choosing a toy. We aim to respond to all emails within one working day, but may take longer during weekends and busy periods.