Help Center

Yes! Nosy neighbours and curious colleagues won't have a clue what you got packin'. 

Shipping is discreet and our packages will never say ‘Self & More.’ externally. No one will know what you have purchased by looking at the box.

For your discretion, transactions will appear as ‘SM Billing’.

If you would like advice about what products to buy for you (or a friend) please feel free to drop us an email at info@selfandmore.com and we will be happy to assist you. 

If you would like a gift message adding to your order please email info@selfandmore.com with your order number and the message you would like to include. If the order has not been packed yet, we will be happy to add this for you. 

Our packages do not reference any product prices or discounts used.

If you need to cancel your order please email us as soon as possible at info@selfandmore.com and include your order number. If the order hasn’t been packed yet, we can cancel this for you and issue a refund. Once your order has been packed, we are unable to cancel your order and you will have to return it to us via post.

Ensure your toy is fully charged - many toys are shipped without their batteries charged. Some battery-operated toys have a little paper slip in the battery compartment - you have to remove this before your toy will work. A lot of vibrating toys have travel locks, make sure you read the instructions to your toy to find out how to properly unlock it. 

If you are still experiencing problems then drop us an email at info@selfandmore.com

Satisfyer offer a 15 year warranty on all of their toys as standard and this is available by contacting them directly. You will need your confirmation email as proof of purchase. 

When you contact them, please tell them that you have checked with Self & More and we instructed you to contact them to claim (this saves you having to post the faulty toy in to us, for us to send on to them and should lead to you getting your replacement quicker).

Their email is: service@satisfyer.com

Sometimes your order will be sent to you in more than one package in order to get your purchases to you as quickly as possible, we will always let you know by email if this is the case.

Please email info@selfandmore.com if this is not the case and we will look into it.

Check out our guide to cleaning here.

If your toy has a flared base (flared enough that it will prevent the toy from being sucked inside your bottom) then it should be anal-safe. Always check the packaging, the product page on our site and if in doubt, you can drop us an email to make sure. Check out our guide to safe anal play here.

Because you should understand what you’re putting near your bits! Everything we stock is 100% body safe, you can read more about safe materials here.

We’ve all been there! We stock Satisfyer chargers, but no other brands. We recommend contacting the manufacturer directly to see if they will send you a replacement.

If your toy does not have a motor and is made from silicone or a hard material it will almost certainly be waterproof. If your toy is battery-powered, it might be waterproof but this varies toy to toy, if it is mains-controlled it will not be waterproof, and submerging it could lead to the toy breaking and possibly injury. Always check the instructions and if in doubt, email us. If a toy is splash-proof you can run it under water to clean it but avoid submerging it completely. 

You have to be 18 or over to purchase products from our website.

Out t-shirts are printed to order in London to avoid wastage and as such, please allow up to 10 days for your t-shirt to arrive. 

We print on organic cotton tees and use our partner Hit & Run to produce them.

Yes, if we accept your return request then we will provide you with a shipping label to send it back to us.