Ensure your toy is fully charged - many toys are shipped without their batteries charged. Some battery-operated toys have a little paper slip in the battery compartment - you have to remove this before your toy will work. A lot of vibrating toys have travel locks, make sure you read the instructions to your toy to find out how to properly unlock it.
If you are still experiencing problems then drop us an email.
Sometimes your order will be sent to you in more than one package in order to get your purchases to you as quickly as possible, we will always let you know by email if this is the case.
Please email info@selfandmore.com if this is not the case and we will look into it.
If your toy has a flared base (flared enough that it will prevent the toy from being sucked inside your bottom) then it should be anal-safe. Always check the packaging, the product page on our site and if in doubt, you can drop us an email to make sure.
We’ve all been there! However, we don’t stock spare chargers in store. We recommend contacting the manufacturer directly to see if they will send you a replacement.
If your toy does not have a motor and is made from silicone or a hard material it will almost certainly be waterproof. If your toy is battery-powered or mains-controlled it will not be waterproof, and submerging it could lead to the toy breaking and possibly injury. For all other toys, always check the instructions and if in doubt email us. If a toy is splash-proof you can run it under water to clean it but avoid submerging it completely.
